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1. How come your rates are so lower than hotel rack rates & other website?
We are local tour operator who has been building a good relationship with hoteliers nation-wide, with a great number of bookings yearly, we are at good position to have a good deals from hotels and we pass them to our customers. Thats reason why our price is always the best.
2. How do I book my hotels listed in your website?
Once you have selected your desire hotels in our website, please let us know by click on 'book this hotel' button then submit your information to us. Or you can email us, chat live with our sales or give us a call directly. We will process your booking upon reciving your request. See more on our booking guide
3. What should I do after submit my hotel requests on your website?
Maximum 10 hours ( normally much less than 10 hours ), you will receive our email to advise on hotel's availabilty, on that email, we will also advise you on payment mode or alternative hotels if your chosen hotels are fully booked. If you don't hear from us in time, it is very much like we are not receiving your request, please kindly let us know at once. See more on our booking guide
4. How do I pay Viet Value Travel?
There are number of ways to pay us. Please see our booking guide.
5. What happen if I don't have credit cards or Paypal account?
Please see our booking guide for alternative payment modes
6. What solutions for my late bookings?
Late booking are very common, we recommend you phone us or chat live with us instead of email to make your booking faster. Fast payment mode like credit cards online or Paypal maybe a good solution for late booking. If you are in Hanoi or Ho Chi Minh city, we can come to collect cash from your place.
7. How much time in advance should I need to make my hotel bookings with Viet Value Travel?
We highly recommend you make your booking as soon as possible because demandings from Vietnam hotels are very high especially on high season. Make bookings early helps you on having better price & also quality of your accommodation.
8. I have some children traveling with me, how do you arrange bedings for us?
It is depending on each hotel's policy. But mostly, children under 12 years old is free of charge and sharing existing beds with parents ( breakfast not included ). More than 12 year old will be stated as an adult. Please contact our sales for further details of specific hotels.
9. Does your price including breakfast & taxes? what else we have to pay extra?
Most of hotel's price included breakfast & all taxes otherwise stated at the time of booking. We always stated clearly what you must pay from the beginning. There are absolutely no hidden fees after your booking.
10. How do I cancel my bookings? & any cancellation fees?
Cancellation must be sent to our offices by email, fax. Please see our term & conditions for cancellation fees.